Policies

To protect your privacy, the booking can only be discussed with the person that holds the booking.  The name of the booking, bank card and id document must all match.  Access to the apartment can only be offered to the person holding the booking. Should other guests wish to check in before the main guest, permission must be given by the main guest, via an email sent to info@oceanroyale.com.au at least 24 hours in advance of check in.

Payment

Low/Mid Season

Free cancellation up to 7 days prior to arrival. The guest will be charged full payment of the reservation 7 days before arrival.

High/Holiday Season

Free cancellation up to 30 days prior to arrival. The guest will be charged full payment of the reservation 30 days before arrival.

Visa / MasterCard are accepted. We have a 1.5% surcharge on all credit card transactions. Direct transfer, Eftpos deposits do not attract a fee.

About Us

Reception hours are Monday - Friday 8.30am - 5pm, Saturday - 9.30am - 12pm. Closed Sundays and Public Holidays.

Pre Authorisation

We require a pre authorisation of $300 on a valid credit card upon check in.

Door Fobs

Door fobs are required for entry to the building, basement car parking. Keep them with you at all times. Replacement of lost/non returned door fobs is $55.00.

An after-hours call out for a lost or damaged fob is $88.00.

Smoking Policy 

The Resort has a NO SMOKING POLICY within all common areas and apartments. 

If curtains /bedding/furniture is smoke tainted additional cleaning fee of $220.00 will be charged.  

Apartment Service

Apartments are serviced weekly. If your stay is longer than 7 nights, a mid-stay service is arranged. Daily service can be arranged – charges apply. Extra linen can be hired if required.

As you will notice, we have stocked your apartment with tea, coffee, sugar, milk, shampoo, washing-up detergent, dishwasher powder, toilet rolls etc.

Please feel free to use these complimentary supplies.

Your unit is a fully self-contained apartment, and additional supplies can be purchased at Reception.

• Tea, Coffee, Sugar
• Milk
• Toilet Rolls
• Laundry Detergent
• Dishwashing Liquid
• Dishwashing Powder
• Shampoo & Soap

Alternatively, Woolworths is located in the Oasis Shopping Centre. A short walk from the Resort.

Refuse

Please place all refuse except bottles and glass in plastic bags before depositing in refuse chute in the hallway. 

All cans, beer bottles, water bottles and small juice bottles to be placed in the recycling bin. 

Barbeque

Two barbecues are located in the pool area and another is located in the gazebo area.  Please leave barbeques in a clean condition for other guests.

Equipment Hire

Hire Chair - $10/day

Porta Cot - $10/day

Rollaway Bed with Linen - $30/night